Receptionists have always played a significant role in the sector of Hospitality and Tourism. They are the first people who greet the customers and who will assist them with their questions meaning that the impression the receptionists make, represents the entire business.

When COVID-19 entered our lives, many receptionists were forced to select a different sector and leave their jobs because of the strict traveling restrictions and the under-function of hotels. However, with the reopening and recovery of tourism, the demand for receptionists will rise again and those people will need retraining, considering the new challenges that this pandemic has revealed.

WELCOME, comes to address these needs by developing and offering a modern online digital platform with training content in the form of 3D simulations (role play scenarios based on a service design mapping approach).